Refund policy
Refund Policy
At Borrazo, we offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be:
- Unused and in the same condition as received;
- Returned with all original tags attached;
- In its original packaging;
- Accompanied by proof of purchase (receipt or order confirmation).
To initiate a return, please contact us at support@borrazo.com.
Return shipments should be sent to:
Borrazo
Antoon de Winterstraat 12
6001 SP Weert
The Netherlands
Once your return request has been approved, we will provide you with a prepaid return shipping label along with instructions on how and where to send your package.
Items returned without prior authorization will not be accepted.
If you have any questions regarding returns, please contact us at support@borrazo.com.
Returns
We accept returns for both:
- Defective products
- Non-defective products
Exchanges
We accept exchanges.
The quickest way to receive the item you want is to return the original product and place a new order once your return has been approved.
Product Condition
Items must be new, unused, and in their original condition.
Return Window
30 days
Return Method
Returns can be made:
- By mail
- In person (where applicable)
Return Shipping Label
Included free of charge with approved returns.
Restocking Fees
No restocking fees apply.
Refund Processing Time
Approved refunds are processed within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without providing justification.
To qualify, the item must be:
- Unused;
- In its original condition;
- Returned with all tags attached;
- In its original packaging;
- Accompanied by proof of purchase.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
Customer Support
Phone: +31 6 57379510
Email: support@borrazo.com
Business Address: Antoon de Winterstraat 12, 6001 SP, Weert, Netherlands