Privacy policy
Last updated: September 12, 2025
Borrazo operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a tailored shopping experience (the “Services”). The Borrazo store is powered by Shopify, enabling us to deliver these Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Personal Information We Collect and Process
When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been anonymized or aggregated so that it can no longer identify you.
Depending on how you interact with our Services, where you reside, and as permitted or required by applicable law, we may collect and process the following categories of personal information:
- Contact Information – including your name, billing address, shipping address, telephone number, and email address.
- Financial Information – including credit or debit card details, payment account information, transaction details, payment confirmations, and other payment-related information.
- Account Information – including your username, password, security questions, preferences, and account settings.
- Transaction Information – including products you view, add to your cart, save to a wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
- Communications – including information you provide when contacting our customer service team or communicating with us.
- Device Information – including details about your device, browser, network connection, IP address, and other unique identifiers.
- Usage Information – including information about how and when you access, use, or navigate our Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you
Including when you:
- Create an account
- Visit or use our Services
- Contact us
- Provide personal information in any other way
Automatically
We may automatically collect information from your device when you use our Services or visit our website, including through cookies and similar technologies.
Service Providers
We work with trusted third-party service providers who may collect or process personal information on our behalf in order to operate our Services.
Business Partners and Other Third Parties
We may also receive personal information from our business partners and other third-party sources.
How We Use Your Personal Information
Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:
Providing, Personalizing, and Improving Our Services
We use your personal information to provide and operate our Services, including to:
- Process payments
- Fulfill and deliver your orders
- Manage returns, exchanges, and refunds
- Create, maintain, and manage your customer account
- Remember your preferences and shopping history
- Send account and order notifications
- Recommend products based on your previous purchases and browsing activity
- Personalize and improve your shopping experience
Marketing and Advertising
We may use your personal information to send you marketing and promotional communications via email, SMS, or postal mail.
We may also display personalized advertisements for our products and services on our website and on third-party websites based on your purchases, shopping cart, browsing behavior, or other interactions with our Services.
Security and Fraud Prevention
We use your personal information to:
- Verify your identity
- Secure payments and transactions
- Detect, investigate, and prevent fraud, illegal activity, abuse, and security threats
- Protect our Services, customers, and the public
If you create an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other authentication details with anyone.
Customer Support
We use your personal information to provide customer service, respond to your inquiries, resolve issues, and maintain our relationship with you.
Legal Compliance
We may process your personal information to:
- Comply with applicable laws and regulations
- Respond to lawful requests from public authorities
- Enforce our Terms of Service and policies
- Protect our legal rights and the rights of others
- Investigate or participate in legal proceedings where necessary
How We Share Your Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:
Service Providers
We may share your personal information with trusted service providers who perform services on our behalf, including:
- Payment processing
- IT and website management
- Data analytics
- Customer support
- Cloud storage
- Order fulfillment
- Shipping and logistics
Business and Marketing Partners
We may share information with our marketing and advertising partners to provide personalized advertising.
For example, we use Shopify’s advertising services to display personalized advertisements across websites based on your activity on our store and other Shopify-powered stores.
Our marketing partners process your information according to their own privacy policies. Depending on where you live, you may have the right to opt out of personalized advertising and cross-site tracking.
With Your Consent
We may disclose your personal information when:
- You request or authorize us to do so
- It is necessary to ship your order
- You use social media integrations or third-party login services
Within Our Corporate Group
We may share your information with affiliated companies within our corporate group where necessary for business operations.
Business Transactions and Legal Requirements
We may disclose your personal information:
- In connection with a merger, acquisition, sale of assets, restructuring, or bankruptcy
- To comply with legal obligations, court orders, subpoenas, or government requests
- To enforce our Terms of Service and other policies
- To protect the rights, property, safety, and security of Borrazo, our customers, or others
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve them.
Information you submit through the Services will be transferred to and shared with Shopify, as well as third parties that may be located in countries outside your country of residence, for the purpose of providing services to you.
In addition, to help protect, improve, and grow our business, we use certain enhanced Shopify features that utilize data and information collected through your interactions with our store, other merchants, and the Shopify platform.
To provide these enhanced features, Shopify may process personal information collected from your interactions with our store, other merchants, and the Shopify platform. In these circumstances, Shopify acts as the data controller responsible for processing your personal information and handling requests related to your privacy rights concerning such processing.
For more information about how Shopify processes personal information and your privacy rights, please visit Shopify’s Consumer Privacy Policy and Shopify’s Privacy Portal.
Third-Party Websites and Links
Our Services may contain links to websites or online services operated by third parties.
If you choose to access third-party websites that are not owned or controlled by us, we encourage you to review their privacy policies, security policies, and terms of use.
We are not responsible for the privacy practices, content, accuracy, or security of any third-party websites or services.
Information you choose to share in public or semi-public areas, including on third-party social media platforms, may be visible to other users without limitation regarding its use by us or by those third parties.
The inclusion of links to third-party websites does not imply our endorsement of those websites, their operators, or their content unless explicitly stated.
Children’s Privacy
The Services are not intended for children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us using the details below so that we can delete the information.
As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” (as those terms are defined under applicable law) the personal information of individuals under the age of 16.
Data Security and Retention
We implement appropriate technical and organizational measures to protect your personal information. However, no security system is completely secure, and we cannot guarantee absolute security.
Information transmitted over the internet may not always be secure. We recommend that you do not send sensitive or confidential information through unsecured communication channels.
We retain your personal information only for as long as necessary to:
- Maintain your account;
- Provide our Services;
- Fulfill our contractual obligations;
- Comply with legal and regulatory requirements;
- Resolve disputes;
- Enforce our agreements and policies; or
- Protect our legitimate business interests.
The length of time we retain your personal information depends on the nature of the information, the purpose for which it was collected, and applicable legal requirements.
Your Privacy Rights
Depending on your country or region of residence, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may only apply in certain circumstances. Where permitted by law, we may decline a request.
Right of Access
You may have the right to request access to the personal information we hold about you.
Right to Deletion
You may request that we delete the personal information we hold about you, subject to applicable legal obligations.
Right to Rectification
You have the right to request that inaccurate or incomplete personal information be corrected.
Right to Data Portability
Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format, and request that it be transferred to another organization.
Marketing Preferences
We may send promotional emails from time to time.
You can unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link included in our emails.
Even if you opt out of marketing communications, we may still send you non-promotional messages relating to your account, purchases, or customer service requests.
Additional Rights for UK and EEA Residents
If you reside in the United Kingdom or the European Economic Area (EEA), you may also have the following rights, subject to applicable law:
Right to Restrict or Object to Processing
You may request that we restrict or stop processing your personal information in certain situations.
Right to Withdraw Consent
Where we rely on your consent to process your personal information, you may withdraw that consent at any time.
Withdrawing your consent will not affect the lawfulness of any processing carried out before your withdrawal.
Exercising Your Rights
You may exercise your privacy rights using the options available within our Services or by contacting us using the contact information provided below.
For more information about how Shopify processes personal information and your privacy rights regarding Shopify’s processing activities, please visit Shopify’s Privacy Policy.
We will never discriminate against you for exercising your privacy rights.
To protect your information, we may ask you to verify your identity before fulfilling your request.
You may also authorize another person to submit a request on your behalf. In such cases, we may require proof of authorization and verification of your identity before processing the request.
We will respond within the timeframes required by applicable law.
Complaints
If you have concerns about how Borrazo processes your personal information, please contact us using the details below.
If you are not satisfied with our response, depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
Residents of the European Economic Area may file a complaint with their national supervisory authority.
International Data Transfers
Your personal information may be transferred to, stored, and processed in countries outside your country of residence.
Where we transfer personal information outside the European Economic Area or the United Kingdom, we rely on legally recognized transfer mechanisms, including the European Commission’s Standard Contractual Clauses or equivalent safeguards, unless the destination country has been officially recognized as providing an adequate level of data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, legal obligations, or regulatory developments.
When changes are made, we will publish the updated Privacy Policy on this page, update the “Last Updated” date, and provide any notices required by applicable law.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact Borrazo using the details below.
Customer Support
Email: support@borrazo.com
Phone: +31 613353893
Business Address: Antoon de Winterstraat 12, 6001 SP, Weert, Netherlands